To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.
Return/Exchange policy provides our customers with the option of an exchange, replacement, or refund on certain terms and conditions only, as defined below:-
Return/ Exchange policy – A Customer’s products may be returned or replaced on grounds viz.
(1) Mistaken delivery of the wrong product,
(2) Defected product being physical damage not contributed by the customer,
(3) Incomplete product.
Please note that products with a broken seal, tampered, torn product packaging, exchanged, or used, if packaging parts have been missing or exchange for choice shall not be processed for replacement/ return. Additionally, we shall be unable to proceed with the return or exchange of products, if the request for return/replacement is not placed within 3 working days from the date of delivery.
For return/ exchange of products, the following process must be followed:
- Customer may raise a request for the faulty product within 2 working days from the date of delivery, by contacting us with the details provided on our website.
- Upon receipt of user request we shall review it at the earliest and upon ascertainment of the issue, we shall send our courier partner to replace/exchange the product as deemed fit by us.
Refund of a product is allowed only under the following circumstances:
- A refund will not be initiated if the customer is not happy with the look/sound quality of a defect-free product, physical damage not notified within 2 days of receiving the product, an electrical surge, or any damage caused by the user.
- Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
- In case you received a freebie along with your product, upon a refund the price of the freebie will be deducted, if you do not hand over the full order.
Additional non-returnable items:
- Gift cards
- Sale Item
Please note that return/exchange shall be processed upon verification of the claim and AXL decisions on the review of the concerned matter shall be final and binding, which please is noted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We believe in helping our customers in every possible way and have therefore a liberal cancellation policy. However, under this policy:
- Cancellations requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
- After placing the order, the customer can cancel the order within 24 hours if they wish to by emailing us at firstname.lastname@example.org or calling us at xxxxxxx
- Replacement can be made if the customer claims that the product delivered is defective or has physical damage within 24 hours of receipt of the products.
- Report the same to our customer service team by emailing us at email@example.com or calling us at xxxxxxxxx
- If the defect is minor then the product will be sent for repair.
- Any product defect notified after 3 days of the delivery will not be eligible for a replacement.
- A product will not be replaced if the customer is not happy with the look/sound quality of a defect-free product, physical damage not notified within 24 hours of receiving the product, an electrical surge, or any damage caused by the user.
- The customer will be responsible for sending the defective/damaged product to the service center and the charges will be borne by the customer itself, however, while the product is sent back to the customer the charges will be borne by the merchant.
You can also contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.