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FAQs

  

1) When will I get my order? 

In most cases, your order will ship the day after it is placed. The time it takes to receive your order also depends on your distance from the shipping origin. This varies between 1 to 5 business days. Your tracking email will provide you with specific information regarding delivery time. 

 

2) Can I change my delivery address? 

Delivery address cannot be changed once the product has been dispatched from our warehouse. If it is not dispatched, you can contact our customer care team to change the delivery address. Email us at: support@axlworld.com  or call on XXXXXXX  

 

3) Can I place an order over the Phone? 

Yes, you can place the orders on the phone. Call us on xxxxxxxxx We are available from 10:00 am to 6:00 pm (Mon-Sat). 

 

4) Can I change the colour of my product? 

Mail us at support@axlworld.com or Call us at 9xxxxxxxxx to send the request. Please note that after your order is shipped you cannot change any details on your order.  

 

5) When will I receive my refund? 

Upon receiving your return shipment in our warehouse, we will send you an email confirming receipt. The value of your returned items will be refunded within 30 days of when we receive the package. 

 

6) How to reset password? 

Click on Signin & Signup tab at the bottom of the website to access the login window. 

  • Click on Forgot your password link on the bottom right of the login window. 
  •  Enter your registered e-mail ID. 
  •   Instructions to reset the password will be sent to your registered email.

 

7) What are the Payment Mode Available? 
 

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer. If you choose Bank Transfer as the Payment Options, please call us on xxxxxxx  and confirm the same or send us an email on support@axlworld.com with the payment details. 

  

8) What are the modes of refund available? 
 

If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account.  

  • For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account. 
  • Your details which we require for the refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code. 
  •  Refunding your amount would take 7-10 business days from the date of refund initiation and as per the transaction type. 

  

9) What are the cancellation and refund policies? 
 

Request you to check our cancellation policy under Refund Policy. 

   

10) Who do I contact in case of any query or complaint? 
 

Our customer service team is available between 10 AM – 5.30 PM except for Sundays & National Holidays. You may write to us at support@axlworld.com for any complaints or call at xxxxxxxx

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